Moonlit Sanctuary | Discover Australia’s Native Species

Kerry

Apr 2025Verified booking

5/5

Incredible centre. Very modern and informative. Great experience to see the penguins in such a natural environment. Great staff, friendly and doing their best to control large crowds. Loved the no camera policy. Clean facilities, overall 10/10

Ann

Jun 2025Verified booking

4/5

The overall experience was reasonably good We had visitors from the UK & wanted them to see the penguin parade . Although we only had general viewing tx , we still had a good view of the beach area . However this was diminished slightly as the. Light directly behind us was not functioning ( the only one not working ) & we feel that this definitely affected our enjoyment, as it was difficult to see the pegiuins as clearly as we would have hoped had the light been in working order .A bit disappointed !

Lorna

May 2025Verified booking

4/5

Saw penguins on way out clearly and up close. Online tickets worked great. Appreciated buggy for husband who had difficulty walking so far. Some people didn't follow Ranger's directions, sit on bum and no phones. Thank you great evening.

Mr

May 2025Verified booking

5/5

This was first time for my mum and sister and they loved watching the little guys waddling towards their burrows. I had booked tickets online which was a seamless experience. Glad to see their were plenty of food options as we were hungry. The only not so good experience was trying to locate the charging station.

Peter

Apr 2025Verified booking

4/5

Great set up and lovely to see the penguins. Disappointed in the number of people not following the rules re seating and photography, which seems to mostly be about the number of people being too large and not enough staff to enforce the rules. Maybe some of the money spent on the fancy building should have gone to employing some more staff.

Carly

Apr 2025Verified booking

3/5

This is not a reflection on the venue but the disrespect from a majority of guests was disheartening. Those poor animals having flashes from phones they weren't meant to be using, pushing through children with their videos on their phones. The amount of times I had to tell people 'No photos' 'No videos' was ridiculous. There needs to be something in place to stop this from happening. My children have nothing to look back on beacaue I did the right thing and didn't take photos or videos. Get staff to walk around with eftpos machines and fine these entitled people on the spot and make them delete images from their devices.. it was very overwhelming.

Martin

Apr 2025Verified booking

3/5

Sue the guide was very good, you could see that she loves her job and is (in my opinion) too kind with certain clients. I would have liked more information about the penguins during the "waiting time" on the viewing platform but I had answers to all my questions in the venue. What was really disturbing was the crowd, I'd say at least half of the people there were still taking pictures after the picture policy applied. There should be more staff to assess bad behaviours and especially on the boardwalks where lots of people were shouting (even adults) and using their flash directly in the birds eyes. On top of that and even if it is not part of this experience, the nobbies was the worst. There was people's hats and trash on the grass and everyone would gather around a penguin screaming as soon as it would leave his burrow. I think there should be walls of glass on both sides to reduce trashs and noise pollution.

Jasmin

Apr 2025Verified booking

5/5

I love the ambiance of the place, the high light of the penguins parade is amazing and they are so cute. Would love to come back again. Such a great and beautiful experience 🥰

Mary

Apr 2025Verified booking

3/5

The wait of more than an hour and fifteen minutes was too long on a hard bench. It was quite dark when the penguins came ashore in dries and drabs, not really a parade. I'm glad I went, but was a bit underwhelmed.

Manmeet

Apr 2025Verified booking

4/5

Ticket experience was good. The facility excellent, restaurants good. The guide at facility was not too clear in speaking. Plus weather did not go our way. Lots of rain but watch cute little penguins great experience.

Chloe

Mar 2025Verified booking

5/5

The guides were so helpful and experienced within the answers to questions. They were so friendly, I definitely felt seen with questions I had. I am definitely coming back, it is one of those experiences that I just can't wait to experience again.

Kerry

Mar 2025Verified booking

3/5

We loved seeing the penguins although we came at a bad time (when they were moulting) and not many came up the beach. We didn't like the fact that we were told to arrive at 6.45pm when the penguins actually didn't start to arrive until 8pm. The two kids were totally bored and over it by the time we saw the penguins!

Holly

Mar 2025Verified booking

5/5

Accessibility was key and was handled perfectly! My mum has bad hips and needed a wheelchair to get to the viewing area. The staff were very helpful and friendly making this a great experience. It is also great to see the level of protection being maintained for these precious animals.

Lucinda

Mar 2025Verified booking

5/5

We had a really great vantage point sohad a cloe encounter with the penguins staff pointed out where to see penguins as we were lea ving gift shop was great and I formation about the work they do at the centre was very informative. Happy to know the money goes into maintaining and improving the environment for the penguins and visitors

Aida

Jun 2025Verified booking

4/5

Beautiful experience for kids., infirmation is amazing.

Astrid

Jun 2025Verified booking

5/5

It all went smoothly especially given how many people were there.

Laxmikant

May 2025Verified booking

5/5

This experience is perfect for

Ishan

Apr 2025Verified booking

5/5

It was a great experience and we saw lot of Penguins there.

Gracie

Apr 2025Verified booking

4/5

Loved the parade but unsure of the numbers advertised we where lucky to see 100 come yet 419 reported to have come in

Freida

Apr 2025Verified booking

5/5

Everything, courtesy of the guides n the viewing of the penguins. Thank You all very much. Keep up your good work.

Leanne

Apr 2025Verified booking

5/5

Seeing the little penguins in their natural environment was delightful.

Jessica

Mar 2025Verified booking

5/5

3 parks pass - good price and easy to purchase.

Gill

Mar 2025Verified booking

3/5

Well organised. Only saw 8 penguins coming up the beach which was very disappointing!

Holly

Mar 2025Verified booking

5/5

Accessibility was key and was handled perfectly! My mum has bad hips and needed a wheelchair to get to the viewing area. The staff were very helpful and friendly making this a great experience. It is also great to see the level of protection being maintained for these precious animals.

Laxmikant

May 2025Verified booking

5/5

This experience is perfect for

Jessica

Mar 2025Verified booking

5/5

3 parks pass - good price and easy to purchase.

Kerry

Apr 2025Verified booking

5/5

Incredible centre. Very modern and informative. Great experience to see the penguins in such a natural environment. Great staff, friendly and doing their best to control large crowds. Loved the no camera policy. Clean facilities, overall 10/10

David

Apr 2025Verified booking

5/5

Overall it was a great experience.

Ann

Jun 2025Verified booking

4/5

The overall experience was reasonably good We had visitors from the UK & wanted them to see the penguin parade . Although we only had general viewing tx , we still had a good view of the beach area . However this was diminished slightly as the. Light directly behind us was not functioning ( the only one not working ) & we feel that this definitely affected our enjoyment, as it was difficult to see the pegiuins as clearly as we would have hoped had the light been in working order .A bit disappointed !

Lorna

May 2025Verified booking

4/5

Saw penguins on way out clearly and up close. Online tickets worked great. Appreciated buggy for husband who had difficulty walking so far. Some people didn't follow Ranger's directions, sit on bum and no phones. Thank you great evening.

Mr

May 2025Verified booking

5/5

This was first time for my mum and sister and they loved watching the little guys waddling towards their burrows. I had booked tickets online which was a seamless experience. Glad to see their were plenty of food options as we were hungry. The only not so good experience was trying to locate the charging station.

Peter

Apr 2025Verified booking

4/5

Great set up and lovely to see the penguins. Disappointed in the number of people not following the rules re seating and photography, which seems to mostly be about the number of people being too large and not enough staff to enforce the rules. Maybe some of the money spent on the fancy building should have gone to employing some more staff.

Carly

Apr 2025Verified booking

3/5

This is not a reflection on the venue but the disrespect from a majority of guests was disheartening. Those poor animals having flashes from phones they weren't meant to be using, pushing through children with their videos on their phones. The amount of times I had to tell people 'No photos' 'No videos' was ridiculous. There needs to be something in place to stop this from happening. My children have nothing to look back on beacaue I did the right thing and didn't take photos or videos. Get staff to walk around with eftpos machines and fine these entitled people on the spot and make them delete images from their devices.. it was very overwhelming.

Martin

Apr 2025Verified booking

3/5

Sue the guide was very good, you could see that she loves her job and is (in my opinion) too kind with certain clients. I would have liked more information about the penguins during the "waiting time" on the viewing platform but I had answers to all my questions in the venue. What was really disturbing was the crowd, I'd say at least half of the people there were still taking pictures after the picture policy applied. There should be more staff to assess bad behaviours and especially on the boardwalks where lots of people were shouting (even adults) and using their flash directly in the birds eyes. On top of that and even if it is not part of this experience, the nobbies was the worst. There was people's hats and trash on the grass and everyone would gather around a penguin screaming as soon as it would leave his burrow. I think there should be walls of glass on both sides to reduce trashs and noise pollution.

Jasmin

Apr 2025Verified booking

5/5

I love the ambiance of the place, the high light of the penguins parade is amazing and they are so cute. Would love to come back again. Such a great and beautiful experience 🥰

Mary

Apr 2025Verified booking

3/5

The wait of more than an hour and fifteen minutes was too long on a hard bench. It was quite dark when the penguins came ashore in dries and drabs, not really a parade. I'm glad I went, but was a bit underwhelmed.

Manmeet

Apr 2025Verified booking

4/5

Ticket experience was good. The facility excellent, restaurants good. The guide at facility was not too clear in speaking. Plus weather did not go our way. Lots of rain but watch cute little penguins great experience.

Chloe

Mar 2025Verified booking

5/5

The guides were so helpful and experienced within the answers to questions. They were so friendly, I definitely felt seen with questions I had. I am definitely coming back, it is one of those experiences that I just can't wait to experience again.

Kerry

Mar 2025Verified booking

3/5

We loved seeing the penguins although we came at a bad time (when they were moulting) and not many came up the beach. We didn't like the fact that we were told to arrive at 6.45pm when the penguins actually didn't start to arrive until 8pm. The two kids were totally bored and over it by the time we saw the penguins!

Holly

Mar 2025Verified booking

5/5

Accessibility was key and was handled perfectly! My mum has bad hips and needed a wheelchair to get to the viewing area. The staff were very helpful and friendly making this a great experience. It is also great to see the level of protection being maintained for these precious animals.

Lucinda

Mar 2025Verified booking

5/5

We had a really great vantage point sohad a cloe encounter with the penguins staff pointed out where to see penguins as we were lea ving gift shop was great and I formation about the work they do at the centre was very informative. Happy to know the money goes into maintaining and improving the environment for the penguins and visitors

Aida

Jun 2025Verified booking

4/5

Beautiful experience for kids., infirmation is amazing.

Astrid

Jun 2025Verified booking

5/5

It all went smoothly especially given how many people were there.

Laxmikant

May 2025Verified booking

5/5

This experience is perfect for

Meryem

May 2025Verified booking

5/5

We had a great experience. The one hour cruise was amazing. Our stay should have been longer.

Ishan

Apr 2025Verified booking

5/5

It was a great experience and we saw lot of Penguins there.

Gracie

Apr 2025Verified booking

4/5

Loved the parade but unsure of the numbers advertised we where lucky to see 100 come yet 419 reported to have come in

Freida

Apr 2025Verified booking

5/5

Everything, courtesy of the guides n the viewing of the penguins. Thank You all very much. Keep up your good work.

Leanne

Apr 2025Verified booking

5/5

Seeing the little penguins in their natural environment was delightful.

Jessica

Mar 2025Verified booking

5/5

3 parks pass - good price and easy to purchase.

Ankit

Mar 2025Verified booking

5/5

Best arrangement! Although saw few penguins but love the Place!

Tracey

Apr 2025Verified booking

4/5

Amazing as always.... HOWEVER, please get your wardens to supervise properly at Philip island and stop people from using camera and trying to climb over barriers to get to the penguins!! There was so many just stood around talking together it was very disappointing and to be honest will put us off from going again because it breaks your heart!

Mallaika

Apr 2025Verified booking

3/5

The seating arrangement is not the best. Unless you're in the first couple of rows, you can't really see. And if someone stands up, you really can't see anything. It's pretty chaotic. I've done the same experience in Dunedin, NZ and it was way less chaotic.

Lynn

Mar 2025Verified booking

4/5

We enjoyed the experience of seeing the penguins coming out of the sea but unfortunately, it was very cold that evening. The walk down was great on the boardwalk but it would have been better if drinks had been available especially as there was a cold wind blowing.

Deborah

Mar 2025Verified booking

5/5

The whole experience was amazing and so well organised. The penguins are wonderful and we really enjoyed seeing the wildlife there. Just marred by the ignorance and rudeness of a few people who thought it was ok to video and take pictures!

Jose

Mar 2025Verified booking

4/5

Good experience, saw 2 penguins i think that penguinenparade is too much comercial for me. Phillip island in general is awesome

Holly

Mar 2025Verified booking

5/5

Accessibility was key and was handled perfectly! My mum has bad hips and needed a wheelchair to get to the viewing area. The staff were very helpful and friendly making this a great experience. It is also great to see the level of protection being maintained for these precious animals.

Laxmikant

May 2025Verified booking

5/5

This experience is perfect for

Amanjyot

Apr 2025Verified booking

5/5

Very relaxing place to visit. Tickets were really easy to book.

Never

Apr 2025Verified booking

5/5

It was fun and for a first time experience the atmosphere was phenomenal definitely will be back ...

Haidar

Apr 2025Verified booking

5/5

That is very good I wish agine we want visit this place

Wong

Mar 2025Verified booking

5/5

The 3 parks pass made our trip very convenient, and the price is also a bit cheaper which is nice!

Jessica

Mar 2025Verified booking

5/5

3 parks pass - good price and easy to purchase.

David

Apr 2025Verified booking

5/5

Was a lifetime experience being from the UK to feed and stroke kangaroos, wallabys and stroke a koala bear. Another scored off the bucket list. Lady at reception was so nice and helpful. Not keen on the caged animals though as one or two were pacing back and forward along one side of the fence which is a clear indication of the animal being mentally effected by being caged up. Food is expensive. Rangers are so knowledgeable and friendly. Oh and saw a real Tasmanian devil!!!

Leow

Jun 2025Verified booking

4/5

the customer service officer was most helpful.

Stuart

Mar 2025Verified booking

4/5

Sanctuary staff were awesome. Would recommend to others.

Michael

Jan 2025Verified booking

5/5

The animals are so special. There was a little guy I think his name was Twix, who was especially adorable and interactive. The grounds are beautiful and well maintained. The staff was friendly and accommodating. We were visiting from the US and this was a memorable experience for all of us. I also got the cutest softest stuffed animal at the gift shop.

Ravi

Jan 2025Verified booking

4/5

Good open areas. We had a great owl encounter where the ranger was really warm and helpful

Brett

Jan 2025Verified booking

3/5

The issue was not with Head out, it was with my instructions once there. I was not able to follow what was needed.

Mandeep

Oct 2024Verified booking

5/5

Easy to book ticket , nice inside experience. Kids were happy , specially feed the kangaroos and play near the lake.

Jerwin

Aug 2024Verified booking

4/5

Got to pet a wallaby and kangaroo even feeding it

Holly

Mar 2025Verified booking

5/5

Accessibility was key and was handled perfectly! My mum has bad hips and needed a wheelchair to get to the viewing area. The staff were very helpful and friendly making this a great experience. It is also great to see the level of protection being maintained for these precious animals.

Laxmikant

May 2025Verified booking

5/5

This experience is perfect for

Jessica

Mar 2025Verified booking

5/5

3 parks pass - good price and easy to purchase.